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New and Improved Unraid Support
Unraid support just got even better than ever.
Announcing Our New and Improved Unraid Support Portal
We are thrilled to announce the launch of our newly enhanced support portal, designed to provide you with an even more efficient and seamless support experience.
At Unraid, we are dedicated to continually enhancing our product and support services to serve you better!
Ticketing Portal
Our new ticketing portal allows you to submit and review any issues you encounter easily. With a user-friendly interface, you can quickly raise a support ticket and track its status, ensuring you stay informed every step of the way.
Unraid's Easy Button
Need custom, personalized, 1:1 help? We’ve got you covered. Book a session to customize your new build, address performance issues, or troubleshoot your server.
Ticket History
Our portal now includes a comprehensive view of your ticket history. This means you can look back at all tickets submitted through this portal, helping you keep track of past issues and resolutions and avoid searching through endless emails to find what you're looking for.
Built-in Documentation Search
Finding the right information has never been easier. Our built-in documentation search feature enables you to access a wealth of Unraid knowledge at your fingertips. Whether you’re looking for troubleshooting tips or detailed guides, our extensive documentation is just a search away.
Improved Continuity of Communication
All of our support is provided by real humans, ensuring you get personalized and accurate assistance without AI hallucinations. We understand the importance of consistent communication, and our improved portal ensures better continuity of communication with our support team, making it easier to follow up on your issues and receive timely updates.
Streamlined Support Experience
Efficiency is key in resolving issues. Our revamped support forms now capture essential data points upfront, reducing the need for back-and-forth communications. This means your issues can be addressed more quickly and effectively without wasting your precious time.
Customer Satisfaction Scores (CSATs)
Your satisfaction is our top priority. Our new portal includes a feature to capture more detailed Customer Satisfaction Scores (CSATs). This ensures we continuously monitor and improve our support services based on your valuable feedback.
Thank you for being a valued member of the Unraid community. We look forward to continuing to serve you better with our new and improved support portal.
Visit our support portal today and experience the difference!